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3. We will try our best to accommodate the customer's specifications regarding product color or style, but we cannot guarantee 100% compliance.If the color or style does not match, returns or exchanges will not be accepted. 4. For cases where products not sold by our company are sent to our company, we reserve the right to take action regarding this matter We do not process returns or exchanges, and the shipping costs are borne by the customer. We have the right to return the goods directly to the customer. 5. The following conditions do not qualify for returns or exchanges: A. The returned product's packaging is damaged or incomplete, or the product accessories or related documents are missing; B. Unauthorized repair or modification; C. Failure to use or store the product in accordance with normal methods; D. Color discrepancies are not eligible for return or exchange, and products beyond the after-sales service period are not eligible. Seasonal products that have expired will not be refunded, such as summer fans and winter heating pads. 6. After-sales service is a basic service of the company. We are willing to provide you with good after-sales service. However, good after-sales service also requires the cooperation of customers. Please carefully read the above instructions before returning or exchanging goods, and try to follow the company's regulations as much as possible to avoid affecting your after-sales service. 7. Regarding the handling of damaged or quality-affected products, if the weight does not reach 5kg and the customer wishes to return the item, the shipping cost is at the customer's own expense.