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Buyer's Guide All products of our company are self-produced and sold with integrity, supporting custom production based on drawings and samples. Welcome new and old customers to consult online customer service for detailed discussions. Wishing you a pleasant shopping experience!! Please communicate with our sales staff or call for inquiries before placing an order or making a purchase All products in our store are shipped in full boxes. If you have any special requirements, please discuss them with customer service! Our store supports sample delivery; please contact online customer service if needed. Regarding color difference: The products are all 100% taken in real life. Please forgive any color difference caused by objective reasons such as lighting, angles, and different monitors! Regarding size: Due to different shooting angles, there may be visual errors. Detailed sizes are provided in the product details. --------------------------Order Fulfillment and Shipping-------------------------- The factory is operating normally in reality, producing actual production orders. Selecting and arranging porcelain, including packaging, takes a long time, sometimes due to insufficient staff. Therefore, we cannot promise 0.05kg days for shipping; typically, it takes about 10 days. We apologize for any inconvenience. --------------------------About Shipping Costs-------------------------- Because ceramics are fragile items, we have chosen Debon and Aneng as our default logistics providers for more trustworthy shipping. If there are large quantities of goods, we will contact you for direct express shipping to save on shipping costs. Please fill in 0 for shipping costs when placing orders, and our customer service will calculate the weight of your order and packaging in the backend to estimate the approximate shipping cost for you.All goods in our store are shipped with freight collect. --------------------------Regarding Out of Stock-------------------------- Because products are often sold wholesale in reality, sometimes inventory synchronization cannot be achieved. If the customer service finds insufficient stock after placing an order, they will contact you for a refund or exchange. --------------------------Regarding Quality-------------------------- The products sold in our store are all AB-grade porcelain. Ceramic products cannot be perfect. If you are looking for flawless products, please avoid them. We do not welcome or want to cooperate with perfectionists. ------------------------Regarding Damage--A Must-Read for Collaboration--------------------- We don't want unnecessary disputes. After all, ceramic products are fragile. We can do our best to pack them well, but we can't control the handling by logistics companies. So we can't guarantee 100%, but we strive for 100%. Our packaging method has proven to have a very low breakage rate. Any damage that occurs during transportation will be covered by our factory. We will do our best to package properly. Currently, we use an inner box + outer carton method for packaging, which minimizes the damage rate Extremely low, but unforeseen events can happen. If there is any damage, please contact customer service promptly and provide photos of the damage. We will verify and compare based on the photos you provide. If it's true, we will calculate the value of the shipping damage and process a refund. Dear customers, please unpack and inspect the goods immediately upon arrival and contact us promptly.