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Shopping Instructions Fragile Item Ceramics/glass are fragile items; companies refuse to accept them without wooden frames. Even with wooden frames, companies can only guarantee against loss, not damage. In order to minimize damage during transportation, our company strongly recommends that customers use wooden frames priced at 20 yuan per box to prevent damage during transit. Our company can bear half of the loss: without setting up wooden frames, we do not bear any loss. We can only try our best to assist customers in negotiating with the company