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1. Regarding placing an order Our store offers free shipping for orders over 38 (except for remote areas such as Xinjiang, Tibet, Inner Mongolia, etc.). If there is a shipping fee when placing an order, you can contact customer service to have the shipping fee adjusted.Please be informed.Our store does not support no-reason refunds or no-reason returns and exchanges for single orders exceeding 200 yuan. 2. About the product Our factory specializes in wholesale jewelry, with products produced in bulk and mostly handcrafted. There may be slight differences between different batches of products, and minor defects (that do not affect sales) are unavoidable. We recommend checking out samples first. Everyone should understand that you get what you pay for. Please do not rely on your own imagination, as everyone's imagination is infinite, and we cannot satisfy this. For customers who are extremely particular about quality, please purchase from authorized retailers! 3. Regarding color 1. Most of the products in our store are photographed from the actual items, with a few using online images. The colors have been professionally adjusted to be as close as possible to the actual product's flat lay images. However, due to factors such as lighting and the color contrast and temperature of computer monitors, color differences are unavoidable. The images are for reference only; please refer to the actual product. If you are concerned about color differences, please consider carefully before purchasing! 4. Regarding style and color issues, by default, items are shipped according to the order and we do not support requests for specific styles or colors (unless otherwise specified on the product page); we will try our best to fulfill your requests, but there may be some shortages, and we hope for your understanding.If an item is temporarily out of stock (you can also place an order and note the out-of-stock item, and the color will be chosen randomly), we will notify you via Wangwang or phone. Please forgive us for the inconvenience! 5. Regarding after-sales service 1. Receipt: Please make sure to inspect the goods in person before signing for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation.(If it is not convenient for you to sign for the package yourself, please inform a friend, relative, or doorman who can sign for you to inspect and accept the package.)) 2. Missing items or quality issues: If you find any items missing or have quality issues after receiving the goods, please contact our after-sales customer service within three days of receipt. If there are quality issues, please take photos for confirmation upon receiving the goods. You can contact us via our after-sales chat to send pictures, and we will provide you with a satisfactory solution. You are responsible for the consequences of overdue payment. 3. Returns and Exchanges: If you are not satisfied with the product or do not like it, you can return or exchange it as long as it is unused and does not affect its resale; generally, products are eligible for return or exchange within three days of receipt without any reason, and some products support a seven-day no-reason return service. Note: 1. The following conditions do not qualify for returns or exchanges: A. The returned product's packaging is damaged or incomplete, or the product accessories or related documents are missing; B. Unauthorized repairs or modifications; C. Failure to use or store the product in accordance with normal methods; D. Color discrepancies are not eligible for returns or exchanges, and items beyond the after-sales service period are not eligible. 2. After-sales service is the most basic service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please carefully read the above instructions before returning or exchanging goods and try to follow the company's regulations as much as possible to avoid affecting your after-sales service. 3. Regarding the handling of damaged and quality-affected products, if there are issues with some items and the customer wishes to return the entire order, according to Alibaba's regulations, the shipping cost must be borne by the buyer If you need an invoice, please contact customer service and provide the specific invoice information