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【 Friendly Reminder 】: As it is produced by our company, it requires manpower to inspect and allocate goods, resulting in low profits. We suggest that customers mix a small amount of products before placing bulk orders to see if they are suitable before proceeding with bulk purchases. Small issues such as dirt and friction are not considered quality problems. Handmade jewelry may have some traces of handmade craftsmanship, and perfectionism is important when placing orders. Everyone has different aesthetics and quality standards. To avoid unnecessary disputes, please purchase in small quantities first if you feel it is suitable before proceeding with bulk production. 【1】 Our store offers a 7-day no reason return policy, and returns cannot be made after the deadline. 【2】 Natural stones and pearls may have normal minor imperfections. 【3】 If there are obvious issues such as breakage, scratches, bead fading, etc., please provide photos of the actual product to customer service to apply for a return and refund. 【4】 The daily shipment volume is large, and it is not possible to achieve 100% inspection of each product. Please check the received goods first and contact customer service in a timely manner to return them if there are any problems. 【5】 The picture shows that due to differences in lighting and display, there may be slight color differences between the actual product and the picture. 【6】 All products have detailed size markings and wearing examples, don't imagine them out of thin air. Hello, both new and old customers Please take two minutes to review these issues, which can solve 90% of the problems in your order. 1. Do pendants come with chains? Answer: All pendants and necklaces (with chains) in our store are sold separately. (Note: This is how they are sold) Please click on the link below for the necklace: https://detail.1688.com/offer/611414020270.html?spm=a26286.8251493.0.0.221425b2eUYtZH 2. Is there a gift packaging box available? Answer: We default to independent OPP plastic sealed pocket packaging, and if gift packaging boxes are needed, they need to be photographed separately. To request a gift packaging box, please click on the link below: https://yizhimeishoushi.1688.com/page/offerlist_75675733.htm?spm=a261y.7663282.0.0.44c72203dnitSZ 3. Is that okay? Answer:. Precautions for placing an order: 1. Order address and recipient, default to shipping address and recipient; 2. When placing an order, it is necessary to leave a message indicating it. If there is no message, we usually have a release note and the goods shipped together. Any responsibility arising from this issue shall be borne by oneself 3. Attention: After successfully placing an order and making payment, if there are any errors in the information, please apply for a refund before we order shipment. After we order shipment (based on the shipping time, not the scanning record), if you need to apply for a refund, please contact us on Wangwang to retrieve the package. We will do our best to help you retrieve the package. If the package cannot be retrieved, the buyer will be responsible for the shipping cost and goods incurred due to the shipment being sent out. Thank you for your cooperation. 4. Will there be any information about our store? Answer: If there is a message indicating when placing an order, we use neutral packaging with OPP sealed pockets. We will not release the invoice and have not left any information about our company, provided that you leave a message when placing the order, otherwise all responsibilities will be borne I am not responsible. 5. When will the shipment be made? Answer: Orders placed before 5pm will be shipped out on the same day. Orders placed after 5 o'clock will be shipped out on the second day. Dear friends, please be patient and don't rush For other questions, please contact customer service for consultation Customer service is very busy. I suggest that everyone try to place orders on their own as much as possible