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Including shipping costs We will arrange according to the style and quantity ordered by the buyer.If the buyer has direct freight, please inform us in advance. If the shipping cost shows as 0 yuan, it's correct; if it shows additional shipping cost, it's not. Please consult our customer service for specific shipping costs, and we will calculate reasonable and favorable shipping fees based on the quantity of products you choose and your delivery address.For returns without quality issues, shipping costs cannot be refunded; when returning goods, the shipping fees incurred during delivery will be deducted. After-sales service Since clay pots are fragile ceramic items, most merchants do not cover transportation damage. However, we guarantee that if they are shipped in full boxes with wooden frames/pallets or foam packaging, we will cover any transportation damage. You can place your order with confidence.If there is any shipping damage, please contact our customer service on Wangwang within 72 hours after signing for it; otherwise, we will not provide a return or exchange. Quality Assurance Service: One-year warranty from the date of receipt. If damage occurs due to non-human factors such as bumps or burnt bottoms causing cracks, replacement will be provided within 180 days. For items exceeding 180 days, shipping fees will be charged.The above warranty is only valid for home use, excluding commercial use where there is high frequency of use and complex usage environments. Our store offers 7-day no-reason returns and exchanges for products. You will need to cover the return shipping costs yourself. We refuse packages with prepaid shipping. Issuing an Invoice The above does not include tax. We offer invoicing services, but for corporate VAT invoices, direct business-to-business transfers are required. Please consult our customer service for specific details.